Here is your Daily Dose of Amazing Service:
Don’t leave your customers wondering
And here are some additional thoughts on this topic…
When you leave your customers with unanswered questions, you are not doing your job. You are not helping them get what they came for. When you leave customers wondering, you substantially increase the chances they will go to your competition. And they’ll probably tell stories about you (not good stories either).
The good news is, it’s easy to prevent this.
All it takes is that you try to see things from your customer’s Point of View (POV). Shift your POV from yourself to your customer. If you’re not sure how, ask your customer. Or be your customer. Find ways to experience your company, your products and your service like your customers do. Walk around in their shoes.
If you never leave them wondering, they’re more likely to come back. And they’ll probably bring friends with them!