What would help you improve customer service?

I need your help!

Here at Amazing Service Guy Headquarters, I’m busy planning a new set of customer service products. These will be focused on one topic with the sole purpose of helping you improve customer service in your organization.

But before I roll my sleeves up and get to work, I’d like to know what you think. (Because that’s what matters most.)

I’ve chosen a few topics to start the conversation. But if you have other ideas – other topics you feel are more useful right now, please share them.

Question #1:

Of these topics, which do you think companies would find most useful in this economy:

1. How to handle customer complaints effectively
2. Dealing with angry customers and difficult situations
3. Using customer service to increase repeat business and customer retention

Question #2:

What format(s) would you find most useful for a product intended to help you and your team improve customer service:

1. Book
2. eBook
3. Audio – CD
4. Audio – MP3
5. Webinar
6. Online interactive course
7. Live workshop
8. Other (you fill in the blank!)

If you have other comments or insights you’d like to share, I’m all ears, so let me have it!

Please use the COMMENTS form below or send me an EMAIL.

Thanks for your help. I am grateful for your time and thoughts.

Kevin Stirtz
The Amazing Service Guy

The article was written by Kevin Stirtz