Here is your Daily Dose of Amazing Service:
Use grit to improve your customer service delivery
And here are some additional thoughts on this topic…
When I was younger, I had a boss who said “You’re only as good as your last sale.” I always hated this because I felt it disregarded everything else. But I think what he meant was, “if you want to be successful, you can’t rest on your laurels” , which I agree with completely. And so do some psychologists. They have found persistence, or what they call “grit”, is an important factor in whether or not people are successful in life.
As we work to improve our customer service skills, this can be helpful. It tells us our success in improving is not dependent on our present skills or our intelligence. It’s determined more by how hard we work and how persistent we are. The more we stick to our efforts to improve, the more successful we are likely to be. Improvement is within our control. It’s determined by our efforts more than our abilities.
Pick one aspect of customer service you’d like to improve. Picture what the new and improved version will look like. Talk to your boss or a co-worker about it. Tell them what you plan to do. Then look for ways you can make this change and stick with it until you’re successful.