To improve customer service get back to basics

Here is your Daily Dose of Amazing Service:

Get back to the basics

And here are some additional thoughts on this topic…

I read a news item recently that quoted well-known venture capitalist, Anthony Lee on the state of customer service in his industry. He compared them to United Airlines, which says plenty. More interesting was how Lee suggested they improve:

“…promptly return calls and emails, pay attention during company pitch meetings, be quicker at saying “no” to entrepreneurs, and be more accountable to entrepreneurs.”

Nowhere in his short list do I see anything difficult or complicated. They’re all basic things that should be done without thinking. They’re all common sense and common courtesy. Yet, for many companies, they’re not at all common.

What basics of customer service could you do better? Make a list of common courtesy customer service things you should do. Then ask your boss or a co-worker to help you by offering feedback using this list as a guide. Do this for at least two weeks and see how things change.