We know going the extra mile in customer service can help us do a better job and keep customer coming back. Sometimes though, the best way to help us keep going the extra mile is with an example, like this.
That’s why I love this video. It uses humor to show us what’s missing in too many customer experiences. It shows us what going the extra mile might mean.
Watch it and ask yourself, what could I do today to give my customers a similar experience? Then go for it!