Here’s a quick and easy way to have better experiences when you help your customers. This is especially useful in a complaint or service recovery situation.
Thank your customers when they make your job easier.
Recently I had a technical support issue with my website host company. Because we communicated via chat, I was able to provide him with a lot of background and technical information on the problem. (I had researched the issue before contacting technical support.)
The experience was relatively fast and painless. And after it was all done the technical support guy thanked me for being so helpful. He said the resolution was easier and faster because I provided so much information to him.
This was a first! And it felt good. It made a good customer service experience even better because he acknowledged my efforts. And it made me appreciate this company even more.