Here is your Daily Dose of Amazing Service:
It’s okay to say “no”
And here are some additional thoughts on this topic…
Trying to do everything every customer (or potential customer) asks of you cause problems. Saying “yes” to every request will sap your resources and drain your profits. You’ll wind up doing things you’re not equipped to do. You’ll spend too much time learning and not enough time earning.
Sometimes a “no” can be turned into a yes. Be flexible and creative and see if you can help the customer get what they want in the context of what your business does. Often customers think they know the solution to their problem. But with your expertise they might find other solutions exist too.
And if you are unable to help them, it’s okay to tell them so. But don’t clobber them with a “no”. Be nice. Point them in a direction where they might find a solution. If you are not able to do the best job for someone, it’s better to refer them to someone who can. You’ll save yourself headaches and you’ll make two new friends in the process.