Plant your flag
And here are some additional thoughts on this topic…
Planting your flag means to take a position and defend it. In the world of Amazing Customer Service it means you create your vision of customer service and make it happen.
Do this by making a list of what your customers get when they do business with you. Think of these as your commitment or promises to your customers. Make sure they are what your customers want. If you’re not sure about this, ask them. Use this list to paint a picture of the experience your customers can expect when they choose you.
Then tell people about your promises. Let them know these are what you stand for. Doing this helps you hold yourself accountable. It also gives your customers an opportunity to give you feedback. Are they the right promises? How are you doing with them? How can you improve?
Start today. Make your list and share it with a co-worker or your boss. Then put it into action. Plant your flag!