Here is your Daily Dose of Amazing Service:
Paint a Picture of Your Customer Service Experience
And here are some additional thoughts on this topic…
One of my favorite customer service books, Raving Fans, by Ken Blanchard and Sheldon Bowles talks about designing the experience you want your customers to have. In the book, they call it: Creating a vision of perfection centered on the customer. I call it painting a picture of your customer service experience. What you call it is not as important as actually doing it.
When we create a vision or paint a picture, we begin the process of change. The picture gives us something to move toward, a goal or objective. And it gives us something to talk about with our co-workers and customers. A vision can become a shared language as well as a tool to help you improve the service and experience you give your customers.
This week take time to describe the experience you want your customers to have when they do business with you. Make it as detailed or simple as you want. (It’s your vision!) Start by asking yourself what your customers want from you. Add to that what they complain about and what they praise and compliment you for. Use these to paint your picture of service that you can deliver to your customers.