Often, customer service agents are faced with the challenge of delivering a professional and enthusiastic greeting, repeatedly, to numerous callers throughout their day. While this ritualistic opening may seem monotonous, it remains an indispensable aspect of the customer service experience. In this article, we delve into the best opening spiels that you can use. We … Read more
Customer service role play is a training exercise used to prepare service representatives for potential conversations with customers. It helps reps become familiar with common customer problems and questions, as well as how to handle situations when they don’t know how to respond. Role playing allows reps to practice and improve their communication skills, providing … Read more
Are you trying to figure out the objectives of customer service training and what elements should be included in an effective program? This article will offer insights into the key objectives of customer service and how they shape training programs. Main Objectives of Customer Service Training 1. Enhance Customer Satisfaction Customer satisfaction is the foundation … Read more
Are you trying to figure out how to enhance your customer service skills and turn your training sessions into a fun, engaging experience? Don’t worry, we have got you covered! This article will walk you through various free customer service games and puzzles designed to enhance your team’s skills. Not only will we discuss the … Read more
Are you trying to figure out the best no-subscription meal delivery services? Want to compare them based on taste, variety, dietary considerations, and price? Don’t worry, we have got you covered! This article will give you a comprehensive review of seven top-notch meal delivery companies that don’t require a subscription. Not only will we delve … Read more
Issues of Misgendering in Customer Service In an era of expanding gender awareness, an intriguing issue has arisen: customer service representatives sometimes misgender customers during phone interactions. A case in point is Rosalind, a woman with a deep voice and a direct manner of speaking. Despite having a traditionally female first name, she is often … Read more
Over the past few decades we have seen technology replace more and more people as we buy and use the things that keep us going. From the ubiquitous self-service gas station to self-service check-in at airports, we have more opportunities than ever to deal with machines rather than people. Is this good for customer service? … Read more
Jeff Gitomer is best known to many as a sales guru but his message is equally important to anyone who wants to keep their customers coming back. In this short video he offers some platinum advice on attracting the right customers by offering them more value than anyone else. This is important because the more … Read more
Listening is about trust and respect and involvement and information sharing more than it is about ears.
Here is your Daily Dose of Amazing Service: Create a daily reminder of amazing customer service. And here are some additional thoughts on this topic… Delivering amazing customer service is not complicated. It’s something we all know how to do. The real challenge is doing it every time with every customer. Things get in the way. We get … Read more