Customer Service Quote for August 17, 2009
Listening is about trust and respect and involvement and information sharing more than it is about ears.
Create a Daily Reminder of Amazing Customer Service
Here is your Daily Dose of Amazing Service: Create a daily reminder of amazing customer service. And here are some additional thoughts on this topic… Delivering amazing customer service is not complicated. It’s something we all know how to do. The real challenge is doing it every time with every customer. Things get in the way. We get … Read more
Use The Amazing Service Toolkit to Improve Customer Service All Year
It’s finally here! Customer Service Week is upon us once again. Every year it gets bigger and better. I hope this translates into better customer service for more people. So my question for you is: what are you doing to make the most of this week? Here’s a suggestion: Download the Amazing Customer Service Toolkit Have … Read more
Here’s a Great Way to Communicate with a Difficult Customer
While traversing the Web recently I found a site I’ll be visiting again frequently. It’s called Not Always Right. It’s full of funny customer service examples as told by the employees. Most of them involve challenging (and often unintentionally funny) customers. Here’s one I especially like: Customer: “Excuse me, do you sell baked chicken here?”Employee: … Read more