Contact Offerup Customer Service via Email

Have you ever found yourself in a pickle while using OfferUp, clicking through the app in search of assistance? Well, fret not! Getting help from OfferUp customer service is straightforward, but it might not be in the way you’re accustomed to.

Connect with Offerup via Email

You can easily connect with Offerup at their email address [email protected].

Other Ways to Contact OfferUp Support

OfferUp has streamlined its customer service to be fast and efficient, steering clear of email-based support, which can often lead to slower responses and clogged inboxes. So how can you reach out when you need a hand?

1. Web Form

Step-by-Step Assistance Request

  • Log into your account: Before anything else, sign in on the OfferUp app or website to start the help process.
  • Visit the Contact Page: Use this link to go directly to the contact page.
  • Choose Your Topic: Select the issue that’s giving you a tough time.
  • Describe Your Issue: Offer a detailed description so the support team can get a good grip on the problem, and then submit your request.

After submission, an automated confirmation email will wing its way to your inbox, and a support rep should be in touch within 24 hours. Remember, if there’s no email in your inbox, the spam folder might be hoarding it.

2. Phone Support

If you’re more of a talker than a typer, OfferUp has got your back with two phone numbers:

Toll-Free Number(844) 633-3787
Customer Service(877) 342-7222

Whether it’s a query about your account or you’re navigating a shipping mishap, these numbers are your lifeline to human help, any hour, any day.

3. Twitter Handle

You can also connect with the Offerup team on their Twitter handle @OfferUpSupport.

What About Live Chat?

As of now, OfferUp doesn’t offer live chat support. But don’t let that dampen your spirits. Their extensive FAQ section and other online resources are like a 24/7 help library at your fingertips.

Business Hours and Contact Information

OfferUp’s customer care isn’t bound by the clock. Here’s how you can get in touch:

  • Phone Support: It’s always on. Dial in whenever you need to.
  • Email Queries: as mentioned above.
  • The Contact Us page has a support form..
  • Corporate Address: OfferUp, Inc., 227 Bellevue Way NE #57, Bellevue, WA 98004, USA.

Review of OfferUp Customer Service

OfferUp’s customer service has mixed reviews, with a lean towards the unfavorable. But understanding their service structure can save you a heap of time:

  • Expect no email support; OfferUp favors a direct web approach.
  • If the phone’s not your thing, use the web form provided in the contact page link above.
  • Keep your order details ready for quick resolution on call.


While OfferUp’s customer service approach might seem limited, it is focused on providing help through specific, streamlined channels. If you’re stuck, share your concern via the web form, and a support rep should get back to you quicker than you can say “sold!”

If you encounter any issues with this information, please let us know, and we’ll make the necessary updates to keep it current. Good luck with your OfferUp endeavors, and may your sales and purchases be ever in your favor!


1. How do I email someone on OfferUp?

You can easily send an email to [email protected].

2. Why am I getting emails from OfferUp?

OfferUp sends notifications to keep you updated. You’ll receive emails for new messages, items that match your interests, and account updates.

3. How do I report a scammer on OfferUp?

To report someone from their profile:

  1. Tap their picture to open their profile.
  2. Tap in the upper right corner.
  3. Tap Report (for Android) or Report (for iOS).
  4. Select a reason for reporting the person.
  5. Optional: Add a note or block the person on the next screen if you wish.
  6. Tap Submit report.
  7. Tap Done.

4. How do I get a refund from OfferUp?

To request a refund:

  1. Navigate to your Notifications by tapping Inbox.
  2. Select the notification that corresponds to the item you’d like a refund for.
  3. Tap Request refund.
  4. Explain the issue in the text box where it asks “What’s the issue?”
  5. Tap Request Refund again to submit your request.

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