Here are a few updates on what’s happening at Amazing Service headquarters these days.
Kevin Stirtz speaks at Small Business Forum
A few weeks ago I was asked to be a part of a small business forum at Minnesota Public Radio in St. Paul. It was sponsored by the UBS Forum as part of MPR’s Public Insights initiative. As a group we talked about how businesses were weathering the recession and what we, and our clients, were doing to be successful despite a challenging economy.
The broadcast aired at noon today but you can listen online here.
The Amazing Service Guy is on CD!
This summer (seems so long ago!) I was interviewed by the always entrepreneurial Kristina Evey, herself a customer service guru. This was part of a 12 CD product Kristina has developed called:
Customer Centric Conversations
I recently saw the product on her website and I was shocked. Shocked at the quality and caliber of other people she had interviewed! She assembled a veritable “who’s who” of the customer service consulting world. Here’s who she interviewed for this project: Scott McKain, Mark Sanborn, Joe Calloway, Lisa Ford, Larry Winget, Shep Hyken, Phillip Van Hooser, Mark Mayberry, Chip Bell, Arnold Sanow, and Bruce Matza and of course, me. All I can say is “wow!” I’m honored and humbled to be in this group.
Her product is definitely worth the price. I don’t know where else you can get over 12 hours of quality information on this topic all in one product. And I love the fact that it’s audio, so you can listen while driving, flying, jogging or whatever.
You can learn more about her 12 CD set here.
(Note: I do not receive any commission from this product.)
Amazing Service Training Kits Coming Soon
I am developing a series of kits you can use to teach Amazing Service to your employees. They will cover a variety of topics such as:
- Choose to be Amazing
- How to go the extra mile
- Turn complaints into lifetime customers
- Staying motivated to deliver Amazing Customer Service
- How to be a solutions provider (and a problem solver)
- Proven tools to handle difficult situations
- Using Amazing Service to strengthen your brand
- Discovering and exceeding customer expectations
- Delivering Amazing Service to your internal customers
- How to be an Amazing communicator
- How to tell a customer no and keep them smiling
- Deliver Amazing Service using email, social media and other technology
The first Amazing Service Training Kit will be ready in mid-November. It will be on the topic of using Amazing Service to strengthen your brand and attract new customers.
If you have an interest in any of these topics, please let me know. I will be creating one every 4-5 weeks. If a certain topic is more popular I will make it a higher priority.
Each Training Kit will enable you to conduct live training sessions at your company (or virtually, if your people are remote). They will include PowerPoint slides, handouts, questions, discussion starters, lecture notes and suggested activities.
Please email me if you have suggestions, comments or if you want to be notified of these when they become available.
Thanks for reading. Have an Amazing day!