Here is your Daily Dose of Amazing Service:
Never let your customer repeat themselves.
And here are some additional thoughts on this topic…
Customers understand that often you have to hand them over to other people to help them get what they want. That’s okay, But, as you do this, don’t let the customer repeat themselves.
Do it for them.
Tell the person you’re handing them to what their situation is. Give them details and specifics. And let your customer know you’re doing this so they know they won’t have to tell their story again.
This almost always impresses customers because they don’t expect it. (Very few companies do this consistently.) This is a great way to thrill your customers and it’s easy to do.
When was the last time someone did this when you were the customer? What would it take for you to do this with your customers?