From their website:
“CRMIndustry.com provides members information and tools to successfully become a customer-centric company. Members are high-level decision makers responsible for Customer Relationship Management in their company. Titles include Director/VP/Manager of Marketing, Sales, and Customer Support.”
They periodically choose business books to share with their readers that are focused on helping companies become more customer centric.
I spent some time perusing CRMIndustry.com and I’m impressed at the quantity and the quality of content they offer. If you are looking for more ideas and tools to help your organization focus more on your customers, take a look right now.