Here is your Daily Dose of Amazing Service:
Know what your customers want
And here are some additional thoughts on this topic…
To deliver Amazing Customer Service, the kind that increases customer retention, you need to help your customers accomplish what they want. They come to you for a reason. They want to avoid something bad or accomplish something good. And they want your help.
But to help them you need to know what they want from you. You can’t guess at this and get it right. So find ways to engage your customers and get to know them. What are they trying to accomplish or avoid? What do they want from you? How do they want to be treated? What overall experience do they want when they work with you?
Get this right and you’ll have customers for life!