Improve Customer Service by Staying Flexible

Here is your Daily Dose of Amazing Service:

Stay flexible when you work with your customers.

And here are some additional thoughts on this topic…

With most things there is no one right answer. There is almost always more than one way to accomplish something. But we don’t always admit it. Too often we focus on one way to do something. Maybe it’s the only way we know. Maybe it’s the fastest, cheapest or easiest route to helping our customer. But that doesn’t make it the best.

Our goal is to help our customers get what they want, within our ability. So we always need to look for alternatives. We need to be creative. We need to be flexible. Being flexible means offering customers more than one solution. By offering choices we’re making it more likely they’ll get what they want. There are few things worse than being a customer and someone says “that’s the only way you can do it”.

Being flexible also means being willing to try new things and go the extra mile for customers. It means being a problem solver rather than an order taker. Customers know the difference. (So do managers.)

Take an honest look at how you do things. Are there rules or habits that get in the way of your customers getting what they want? If so, could those rules or habits be changed so you are able to serve your customers better?

The article was written by Kevin Stirtz