Very soon (46 days to be exact) we will begin Customer Service Week. This is an opportune time for you to show your customers and employees how important customer service is to you and your organization. And to make the most of it, you should get started now.
My first suggestion is to go to this website for Customer Service Week: CSWeek.com. They have plenty of information about Customer Service Week. Make sure you go to this page: How to Celebrate. You’ll find plenty of tips and ideas to celebrate the week in ways that will boost awareness of customer service.
My second suggestion is to start creating your Customer Service Standards now (if you don’t already have them).
Your list of Customer Service Standards is one of the most powerful tools you have to improve customer service and increase customer retention.
Standards help everyone communicate and understand. They tell customers what to expect when they do business with a company. They tell employees what experience they are accountable to deliver to their customers. And they tell management what they need to empower employees to do. Standards are also useful as a tool to improve performance. When everyone knows what they are, everyone can offer feedback on how the organization is doing in delivering on the standards. They become a useful scorecard.
So create or review your Customer Service Standards soon and get them ready for Customer Service Week. If you’d like tips or help on doing this leave me a comment below or email me.