How Do You use Twitter for Customer Service?

Every day we’re hearing more about companies using Twitter to deliver better customer service. From big names like Qwest, Quicken and Comcast to small businesses and even government agencies, many organizations are using Twitter to serve their customers better. Search Google on variations of “Twitter customer service” and you’ll see over 33 million results.

Clearly Twitter is making its’ mark on the world of customer service. So over the next few weeks I will be writing about this. I’ll be sharing ideas and practices you can use to make Twitter an effective part of how you serve your customers. And I’ll show examples of real companies using Twitter, how they do it and what results they get.

And I’d like your help.

If you are using Twitter to connect with and serve your customers, I’d like to know. What are you doing and how is it working for you? Your experience can help many other people navigate their way to an effective use of social media tools, like Twitter. So, please let me know if you’re using Twitter in your business, how you are using it and how well it’s working. (Don’t worry, I won’t share any of your information without your permission.)

You can use this form to email me. It’s private and goes only to my email inbox.

Or you can share your experiences with everyone by using the COMMENTS form below. Thanks for your help!

The article was written by Kevin Stirtz