One of the best ways to keep your customers coming back and get more referrals is to give your customers a great experience. And that’s true even when your customers aren’t human.
When I watch this video, not only would I want our dog to be a “customer”, I want to go there too! If you like dogs you’ll love this video. It doesn’t tell you the experience this doggy daycare business provides. It shows you. And it does so brilliantly.
Customer service is more than a job title, a department or how to handle a complaint. Customer service means giving our customers what they want, plus a little more. It’s about giving them a positive and memorable experience in a way that works for your business. When you do that your customers will be more loyal.
Show your customers the wonderful experience they (or their pets) will have and you’ll have them lined up to do business with you.