When talking with a new customer give them your full name and get theirs right away.
This makes your conversation more personal and enables you to better connect with your customer.
Think of how much better it feels to talking with someone when you know their name. It feels more personal. People develop a faster and stronger connection with others when they know their name. This sets the stage for trust to develop which is required for a long-term loyal customer relationship.
It also tells your customer you’re willing to be accountable for helping them because if you don’t, they know who you are!