For better customer service, catch them in the act

Here is your Daily Dose of Amazing Service:

Catch people in the act of delivering amazing service

And here are some additional thoughts on this topic…

If you want to improve your own customer service then watch people around you and observe the customer service they deliver. Maybe these people are co-workers. Maybe they are employees in businesses you patronize. It doesn’t matter. Your first step is to watch them and note how they do. Your second step is to reward them when they deliver great customer service.

Think about how you define good customer service. Make a list. Or if your organization already has customer service standards in place, use them. Then apply them to other people. Use them to judge how they are delivering customer service. And keep it positive. This is not about criticizing others.

Reward others for good service by recognizing them. Either tell them directly what a great job they did. Or tell their boss. Or leave a note. Find ways to let people around you know when they’ve delivered amazing service. You’ll find your customer service skills improve every time you do this.

The article was written by Kevin Stirtz