Here is your Daily Dose of Amazing Service:
Focus on solutions for your customer, not dead ends
And here are some additional thoughts on this topic…
When you fail to help a customer, you’re giving them a dead end. When all you do is quote policy or simply tell them “we’re all out” of whatever they want, you’re giving them a dead end. Dead ends give customers only one option: Go somewhere else to get what they want.
Dead ends push customers away. On the other hand, if you focus on solutions, you’ll build customer loyalty. Your customers will see that your goal is to help them. So they’ll keep coming back.
Always focus on finding a solution. No matter what they ask for, you can almost always find an alternative, even if it’s sending them somewhere else.
Make a list of all the requests, concerns and complaints you get from customers.And, keep track of how your company has responded to them. If necessary, have team meetings to brainstorm ways to handle difficult or challenging requests. Then make these lists handy for every employee, so they instantly know how to help customers.