Find ways to do something extra for your customers
And here are some additional thoughts on this topic…
One of the easiest and fastest ways to make a customer smile is to do something extra. Because it’s unexpected, it’s a pleasant surprise. It’s something they’ll remember and talk about.
There’s another reason to do something extra for your customers:
It will make you stand out.
Nobody does this anymore. Most of us have to stop and think about the last time we got an “extra” from someone. It’s a lost art.
So find ways to make “something extra” a regular part of your customer’s experience. Get your everyone involved and brainstorm ideas. Eventually, your “something extra” attitude will become part of your brand. It will attract more customers and keep your customers coming back. I guarantee it!