Don’t Let a Bad Day Turn Into Bad Customer Service

We all have bad days. You know them. The days we’d rather just stay home. Or be anywhere but at work. It’s normal for us to be off once in awhile. Even professional athletes have slumps. So don’t deny this. Just accept that it’s going to happen.

But that doesn’t mean you have to let it affect how you do your job. In fact, it does not give you the right to deliver lower quality service. Just the opposite. Being a professional means no matter how you feel (or how bad your slump is) you keep doing your best.

No matter what your situation is, you can always choose to be Amazing.

This video shows us what happens when someone let’s their bad attitude run amok. It demonstrates (in a funny way) how customers see us when we let our slumps affect our work.

After watching this, ask yourself, when was the last time you’ve seen an employee do this. As a customer, it doesn’t feel good to be served by someone like “Barky”. As an organization, it’s risky to have employees like “Barky”.

The article was written by Kevin Stirtz