Let Your Customer Talk

When a customer is speaking it’s not just an opportunity for them to explain something. They might also be venting. Interrupt that and you could make a bad situation much worse.

We all think and speak at our own pace. One of the best ways to connect with your customer, and give them a positive experience is to match their pace. If they talk slower then you normally do, then SLOW DOWN. Don’t expect them to speed up to your pace. They won’t. Or if they do they’ll feel uncomfortable and pressured.

The opportunity to speak and be heard without being interrupted is a rare gift these days. Most often we have to fight to be heard. It’s a battle.

Today pay attention to every conversation you have. Notice when other people interrupt you. Notice when they don’t. Compare how these two different situations feel. Which do you prefer? Which do you think your customers prefer?

The article was written by Kevin Stirtz