One of the most powerful uses of Twitter is it’s ability to help businesses organizations and their customers connect. Other social media do this well. But none has shown the quick and strong impact in customer service as Twitter has. So I am busy talking to people whose organizations use Twitter for customer service. And, I am compiling a list of the many companies who use Twitter to connect with their customers.
My question for you is, do you favorite companies use Twitter for customer service? If so, I’d like to hear from you. Tell me who they are and how they use Twitter to serve you better.
You can use this form to send me a private message. Or use this comment form to share your thoughts with the world.