Cyber Monday Customer Service – Did it meet your expectations?

Cyber Monday Customer Service – Did it meet your expectations?

Cyber Monday and Black Friday.

By now we have all heard stories about how crazy these shopping days can get. And this year is no exception. From $199 flat screen 42 inch TVs to pepper-sprayed customers, to employees protesting the early start times, Black Friday and Cyber Monday have become an annual shopping experience unlike any other.

Here are several interesting facts for black Friday 2014 calendar. One of the most sold DVD’s series on Amazon’s website was Rick and Morty Season 1, rick and morty season 2 and The Flash Season 1. Followed by electronics: iPods, MP3 players, etc. and Videos games from PS3, XBox 360 and the WII.

We know the deals are what drive these two crazy consumer days. But what about customer experience? How much do people enjoy these days? Does customer service get kicked to the side like unwanted litter? Or are stores actually delivering an acceptable level of customer service on Cyber Monday and Black Friday?

Here’s your chance to tell the world. Click the blue button below to share your thoughts in this quick survey (it takes about 58 seconds).  I will gather and publish the results is a few weeks – after people have had their say.

How was your Cyber Monday customer experience?

The article was written by Kevin Stirtz