Here is your Daily Dose of Amazing Service:
Customers are more important than cash registers
And here are some additional thoughts on this topic…
Today’s “Daily Dose” is about as fresh as it gets. It happened today at lunch.
As I walked up to the hostess stand I noticed it was empty. But, not far away was a server standing at a cash register. She never looked up. Never stopped what she was doing. Never gave me the slightest indication she knew I was there. (I felt myself quickly becoming an invisible customer.) After what seemed like hours, she finished up, grabbed some menus and greeted me as if I had just arrived that second.
She seemed to have no clue what she had just done. But I did. Her actions spoke clearly: “My current task is more important than you”.
I’m not suggesting a server leave a cash drawer open so she can seat a customer. But I am proposing that she give the customer some attention while she’s wrapping up her transaction. A simple “Hi, I’ll be right with you” is better than feigned ignorance. And its easy to do.
No matter what you’re doing, always find a way to acknowledge a new customer’s presence. And then serve them as soon as possible. Or get a co-worker to help. When you do this you show your customers you care. And you tell them you’d like them to come back.