Here is your Daily Dose of Amazing Service:
See things from your customer’s view
And here are some additional thoughts on this topic…
Every Saturday a bunch of us have breakfast at a local restaurant. We always ask for separate checks. This makes it easier when we pay. And, unless we have our regular server, we always get the same response. They total the checks separately but they’re still printed on the same piece of paper.
Maybe the server considers them separate because they’re each totaled on their own. But from the customer’s view, they are still combined. If they are on the same piece of paper, they are not separate.
And this happens every time unless we have our regular server.
If this many servers miss something this trivial, I wonder what else they are missing. What other ways are they seeing and doing things from their perspective rather than the customers? And how is that affecting their customer loyalty?