Parature announced their 2010 webinar series on customer service:
The Nordstrom Way to Customer Service Excellence (PAST)
Date: January 20, 2010 – 2:00pm EST
Presenter: Robert Spector – Bestselling Author of The Nordstrom Way to Customer Service Excellence
Getting Your Worst Customers to Love You: True Tales from the Front Lines of Customer Support
Date: February 24, 2010 – 2:00pm EST
Presenter: Rich Gallagher – Bestselling Author and Communications Skills Expert
Metrics that Wow! How Coremetrics Became the Customer Service Model of Success
Date: March 30, 2010 – 2:00pm EDT
Presenters: John Ragsdale – Vice President of Technology Research, TSIA and Paige Newcombe – Senior Director, Global Client Services, Coremetrics
Why the Customer Experience Matters Most – Rosetta Stone’s Customer Success Strategy
Date: April 21, 2010 – 2:00pm EDT
Presenters: Dr. Natalie Petouhoff – Senior Analyst, Forrester Research and Jay Topper – Vice President of Customer Success, Rosetta Stone
In the Customers’ Shoes: How Coffee Republic Built its Brand through Great Customer Experiences (UK Audience)
Date: April 28, 2010 – 9:00am EDT/2:00pm BST
Presenter: Sahar Hashemi – Co-founder, Coffee Republic
How to Build a Culture of Customer Loyalty – How Southwest Airlines Does It
Date: May 19, 2010 – 2:00pm EDT
Presenter: Lorraine Grubbs-West – President of Lessons in Loyalty and former Director of Employment at Southwest Airlines
Why Customer Service in NOT Enough
Date: June 22, 2010 – 2:00pm EDT
Presenter: Lisa Ford – Creator of How to Give Exceptional Customer Service and author of Exceptional Customer Service – Going Beyond Good Service to Exceed the Customer’s Expectations
To listen and watch these webinars, go to: http://www.parature.com/webinars
I have not attended any of their past webinars so I can’t speak to the quality. But I do recognize many of the presenters as well-respected authorities. And the topics look relevant so these might be worth attending. If you miss any you can watch them online at the website noted.
KS
