Customer service webinar series scheduled

Parature announced their 2010 webinar series on customer service:

The Nordstrom Way to Customer Service Excellence (PAST)
Date: January 20, 2010 – 2:00pm EST
Presenter: Robert Spector – Bestselling Author of The Nordstrom Way to Customer Service Excellence

Getting Your Worst Customers to Love You: True Tales from the Front Lines of Customer Support
Date: February 24, 2010 – 2:00pm EST
Presenter: Rich Gallagher – Bestselling Author and Communications Skills Expert

Metrics that Wow! How Coremetrics Became the Customer Service Model of Success
Date: March 30, 2010 – 2:00pm EDT
Presenters: John Ragsdale – Vice President of Technology Research, TSIA and Paige Newcombe – Senior Director, Global Client Services, Coremetrics

Why the Customer Experience Matters Most – Rosetta Stone’s Customer Success Strategy
Date: April 21, 2010 – 2:00pm EDT
Presenters: Dr. Natalie Petouhoff – Senior Analyst, Forrester Research and Jay Topper – Vice President of Customer Success, Rosetta Stone

In the Customers’ Shoes: How Coffee Republic Built its Brand through Great Customer Experiences (UK Audience)
Date: April 28, 2010 – 9:00am EDT/2:00pm BST
Presenter: Sahar Hashemi – Co-founder, Coffee Republic

How to Build a Culture of Customer Loyalty – How Southwest Airlines Does It
Date: May 19, 2010 – 2:00pm EDT
Presenter: Lorraine Grubbs-West – President of Lessons in Loyalty and former Director of Employment at Southwest Airlines

Why Customer Service in NOT Enough
Date: June 22, 2010 – 2:00pm EDT
Presenter: Lisa Ford – Creator of How to Give Exceptional Customer Service and author of Exceptional Customer Service – Going Beyond Good Service to Exceed the Customer’s Expectations

To listen and watch these webinars, go to:

I have not attended any of their past webinars so I can’t speak to the quality. But I do recognize many of the presenters as well-respected authorities. And the topics look relevant so these might be worth attending. If you miss any you can watch them online at the website noted.


The article was written by Kevin Stirtz