Customer Service Quote for May 8, 2009

“Our mission statement about treating people with respect and dignity is not just words but a creed we live by every day. You can’t expect your employees to exceed the expectations of your customers if you don’t exceed the employees’ expectations of management.”

-Howard Schultz
CEO, Starbucks Coffee
It’s Not About the Coffee: Lessons on Putting People First from a Life at Starbucks

The article was written by Kevin Stirtz