From the conference organizers:
“The virtual conference allows contact center teams to participate in expert-led, live workshops without incurring travel costs or time out of the office. And, if the times and dates are not convenient for all those who wish to attend, all conference workshops will be available online to registrants for 14 days following the event.”
Don Van Doren, prinicpal of Unicomm Consulting and Vanguard Communications, will deliver the keynote called: “Meeting the Multi-Channel Customer on His Terms”.
Some topics to be covered in the conference include using social media, how to collaborate in customer engagement, why you should care about mobile and creating a better self-service customer experience.
Learn more about this customer service conference.