Customer Service Conference to Focus on Loyalty and Retention

Customer Service Conference to Focus on Loyalty and Retention
 In March, the Multi-Channel Virtual Contact Center Conference will be held. As a virtual conference it will enable people from all over the world to participate without incurring travel costs or time. The conference, presented by CRMXchange, Yankee Group and Vanguard Communications, will focus largely on best practices in improving customer loyalty as well as customer retention.

From the conference organizers:

“The virtual conference allows contact center teams to participate in expert-led, live workshops without incurring travel costs or time out of the office. And, if the times and dates are not convenient for all those who wish to attend, all conference workshops will be available online to registrants for 14 days following the event.”

Don Van Doren, prinicpal of Unicomm Consulting and Vanguard Communications, will deliver the keynote called: “Meeting the Multi-Channel Customer on His Terms”.

Some topics to be covered in the conference include using social media, how to collaborate in customer engagement, why you should care about mobile and creating a better self-service customer experience.

Learn more about this customer service conference.

The article was written by Kevin Stirtz