Customer Service Carnivale: June 22, 2009

Welcome to the June 22 edition of the Customer Service Carnivale. This week we have contributions from across the globe with ideas and suggestions to help you improve your customer service.

We start with Shaun Sayers at Capable People. Shaun asks what has happened to great customer service as he shares some of his recent customer service experiences.

Peter Cantelo who, along with Shaun Sayers joins us from the UK, has advice on how to lose a customer. And he guarantees these will work. Peter’s suggestions are really just reverse psychology. Do the opposite of what Peter suggests and you’ll keep your custome’s happy and loyal.

With an eye toward the future, Mariano DiFabio, brings technology into the customer service conversation today. He relates a recent example where he used Twitter to get customer support for a project. He also shares some tips and ideas on using Twitter.

And, Maria Palma adds some thoughts and tidbits about customer service and Twitter.

Finally, the Amazing Service Guy (that’s me) writes about the silver lining behind customer complaints in: Complaints Are Just Feedback. In this post, we talk about how you can turn customer complaints into gold.

That’s the Customer Service Carnivale for this week. Check the home page for the date and location of the next edition. Thanks for reading!