Customer Service Book Review: Super Service: Seven Keys to Delivering Great Customer Service… by Jeff Gee and Val Gee
If you’re looking for a book with basic, useful, down to earth customer service advice, you should look at this one. It’s a veteran and it’s written by customer service veterans who know their business. This book is a fast reading one but it has a lot of punch for the price.
They start by talking about Service. Not customer service but the true meaning of service, that is, helping others. They help us understand right away, we’re all here to help others.
The authors have sprinkled this book liberally with “how-to” items so you can put their suggestions to work right away. I love this! They also cover the important subject of how we can keep ourselves motivated to serve others well all the time.
Because it’s a book on customer service basics, you’ll find there here. Sections on attitude, understanding customers, how to reach agreement and communications. They also cover the issues of stress (and how to avoid burnout) and working with angry customers.
This is a valuable book for anyone who wants to deliver better service to their customers or who manages people who work directly with customers.
Find more information about this book here.