Customer Service Book Review: Monday Morning Customer Service by David Reed and David Cottrell
Monday Morning Customer Service tells the story of a a department head who has suddenly been given responsibility for customer service for the entire business. And he was given that because of his passion for delivering a great experience to customers. The book shares its lessons through Monday morning meetings between this manager and his mentor.
I like this book for several reasons. First, it’s a neat format. By using a novel format Reed and Cottrell help deliver useful advice in a fun and readable way. Second, it’s realistic. Their advice is solid and practical, the kind of stuff you can use right away. Third, they offer lists. I’m a big fan of lists because they help make sense of a cluttered world.
This book is a fun, fast and valuable read for anyone who wants to improve the level of customer service they provide. Hats off to David and David!
Find more information about this book here.