Customer Service Book Review: Monday Morning Customer Service

Customer Service Book Review: Monday Morning Customer Service by David Reed and David Cottrell

Monday Morning Customer Service tells the story of a a department head who has suddenly been given responsibility for customer service for the entire business. And he was given that because of his passion for delivering a great experience to customers. The book shares its lessons through Monday morning meetings between this manager and his mentor.

I like this book for several reasons.  First, it’s a neat format. By using a novel format Reed and Cottrell help deliver useful advice in a fun and readable way.   Second, it’s realistic. Their advice is solid and practical, the kind of stuff you can use right away.  Third, they offer lists. I’m a big fan of lists because they help make sense of a cluttered world.

This book is a fun, fast and valuable read for anyone who wants to improve the level of customer service they provide. Hats off to David and David!

Find more information about this book here.

The article was written by Kevin Stirtz