Here is your Daily Dose of Amazing Service:
Create a daily reminder of amazing customer service.
And here are some additional thoughts on this topic…
Delivering amazing customer service is not complicated. It’s something we all know how to do. The real challenge is doing it every time with every customer. Things get in the way. We get busy. We feel distracted due to stress or deadlines. Often we’re just not feeling “up to it”.
Researchers have discovered that a simple daily reminder is often enough to motivate us to do better. One experiment found when people recite the Ten Commandments they were more likely to follow them. So a daily reminder of what amazing customer service is might help us develop the habit of delivering it.
Create your own personal daily reminder. Maybe it’s a motivational quote. Maybe it’s a customer service example. Maybe it’s a tip you read or heard somewhere. Write it. Post it. Read it every day. Then watch what happens.