Uncategorized Archives - Improve Customer Service Skills

T-Mobile vs. the customer: Round four (getting stood-up)

This is the final post in a short series that describes my recent experience as a T-Mobile customer. The...

Introduction Once an elderly person needs regular assistance, anyone providing home care service will need to build...

Here’s a new video featuring comments from Steve Salazar, of Gallery Furniture, a big furniture store in Houston,...

The nice people at CustomerThink.com have listed me as one of their Top 25 Authors! This group of...

Over the years many it’s been suggested many things are “better than sex”. I recall (fondly) a...

Whew! Black Friday 2011 is now behind us. We can all relax and catch our breaths. And then get on with the rest...

“Successful people are always looking for opportunities to help others. Unsuccessful people are always...

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I saw this on the KSAX TV website. An unemployed contractor donated a custom trailer he owned to a nonprofit...

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