Category: Social Media & Customer Service

Every week I am faced with examples of how to get good feedback from customers. These days it’s a popular...

Here is your Daily Dose of Amazing Service: Have real conversations with your customers. And here are some...

Recently I read an article by Steve Strauss.  I’ve read a lot of Steve’s columns and I (mostly) like what he...

Many of us early adopters have experienced the power of Twitter as a customer service tool.  Whether you just...

In a recent report published by Forrester, AOL earned the top score among the USA’s largest Internet Service...

Travel pro Chris Elliot informs us that Virgin Airlines has rescinded their fuel surcharges. Bravo! Good move...

SCG:QI, an integrated business research company with expertise in analyzing customer perceptions in social and...