Social Media & Customer Service Should Entrepreneurs Twitter? Steve Strauss Says No! Amazing Service GuyDecember 13, 2018 Recently I read an article by Steve Strauss. I’ve read a lot of Steve’s columns and I (mostly) like what he...
Social Media & Customer Service Twitter Gaining Street Cred as a Customer Service Too Amazing Service GuyNovember 17, 2018 Many of us early adopters have experienced the power of Twitter as a customer service tool. Whether you just...
Social Media & Customer Service AOL Tops in Customer Service, aka the “Best of a Bad Bunch” Amazing Service GuyNovember 5, 2018 In a recent report published by Forrester, AOL earned the top score among the USA’s largest Internet Service...
Social Media & Customer Service For More Loyal Customers, Talk to Them Amazing Service GuyJuly 4, 2018 Travel pro Chris Elliot informs us that Virgin Airlines has rescinded their fuel surcharges. Bravo! Good move...
Social Media & Customer Service Customer Service Conference: The Customer & Loyalty World Show Amazing Service GuyJuly 4, 2018 SCG:QI, an integrated business research company with expertise in analyzing customer perceptions in social and...