Category: Social Media & Customer Service

Twitter is fast becoming the Internet’s sexiest communication platform. And for good reason. It’s quick....

One of the most powerful uses of Twitter is it’s ability to help businesses organizations and their customers...

Twitter keeps getting more popular, more useful and more valuable to companies. It is becoming a...

With all the buzz about Twitter as a customer service tool and many well known companies diving in, you...

Every day we’re hearing more about companies using Twitter to deliver better customer service. From big names...

Every week I am faced with examples of how to get good feedback from customers. These days it’s a popular...

Here is your Daily Dose of Amazing Service: Have real conversations with your customers. And here are some...

Recently I read an article by Steve Strauss.  I’ve read a lot of Steve’s columns and I (mostly) like what he...

Many of us early adopters have experienced the power of Twitter as a customer service tool.  Whether you just...