Category: Social Media & Customer Service

Often my conversations with people make me think we’re facing a growing technology divide. One group of my...

Customer evangelism is something big companies and marketing consultants have talked about for years. Too often...

About two-thirds of the times we write about a specific company, we get a comment or some sort of feedback from...

After looking at the trend data yesterday from Indeed.com, I ran across a post that also referenced customer...

If you want to deliver good great Amazing customer service, the first thing you need to know is what your...

More and more customers are going online before AND after they do business with a company. They’re getting...

In 2009, Dave Carroll (a professional musician from Nova Scotia, Canada) engaged a massive worldwide audience to...

There is a coffee shop in London where the owner sends his customers away, into the arms of his...

An elementary school teacher gets removed from her classroom and placed on administrative leave. When parents...

Welcome to the world of Amazing Service! This blog is  here as a free resource to help you improve customer...