Category: Social Media & Customer Service

For years I have been preaching the gospel of customer service: Good customer feedback can increase...

Our friends at Dictionary.com define the word communicate this...

Local businesses can do themselves a big favor by using the free yet effective internet marketing tool called...

If you use social media to connect with your customers you probably have a similar lament as many of us. It takes...

Last month I wrote about an article that suggests social media is driving growth in customer service jobs. ...

My work focuses a little on getting new customers and a lot on getting them to come back. I believe the best marketing...

Today, Erik Qualman, at ClickZ, published his proposed list of social media thought leaders. It lays out his plan...

In 2006, while writing an article for AllBusiness.com, I discovered Google had about 39,000 listings for the...

Often my conversations with people make me think we’re facing a growing technology divide. One group of my...