Category: Social Media & Customer Service

More and more companies are using social media tools, like Twitter, to engage and serve their customers better....

Here is your Daily Dose of Amazing Service: Connect with your customers And here are some additional thoughts...

Social media products and websites continue to gain popularity in use and value in connecting people. Almost...

Twitter has become a hot topic in the online world and many companies are using Twitter to...

Twitter is fast becoming the Internet’s sexiest communication platform. And for good reason. It’s quick....

One of the most powerful uses of Twitter is it’s ability to help businesses organizations and their customers...

Twitter keeps getting more popular, more useful and more valuable to companies. It is becoming a...

With all the buzz about Twitter as a customer service tool and many well known companies diving in, you...

Every day we’re hearing more about companies using Twitter to deliver better customer service. From big names...