Category: Social Media & Customer Service

In 2009, Dave Carroll (a professional musician from Nova Scotia, Canada) engaged a massive worldwide audience to...

There is a coffee shop in London where the owner sends his customers away, into the arms of his...

An elementary school teacher gets removed from her classroom and placed on administrative leave. When parents...

Welcome to the world of Amazing Service! This blog is  here as a free resource to help you improve customer...

On the radio this morning (thanks NPR) I was thrilled to hear how the city of Boston is making it easy and...

Here is your Daily Dose of Amazing Service: Ask your customers these three questions… And here are some...

Yesterday evening my anti-virus software went crazy. It started finding viruses all over my netbook. After several...

One of the biggest challenges any business organization faces is knowing what their customers want. It’s...

A lot of companies make their employees use scripts as they work with their customers. This is a major pet...

Yesterday I emailed the company that makes the thermostat used in our house. It’ s big company, a major player...