Category: Social Media & Customer Service

An elementary school teacher gets removed from her classroom and placed on administrative leave. When parents...

Welcome to the world of Amazing Service! This blog is  here as a free resource to help you improve customer...

On the radio this morning (thanks NPR) I was thrilled to hear how the city of Boston is making it easy and...

Here is your Daily Dose of Amazing Service: Ask your customers these three questions… And here are some...

Yesterday evening my anti-virus software went crazy. It started finding viruses all over my netbook. After several...

One of the biggest challenges any business organization faces is knowing what their customers want. It’s...

A lot of companies make their employees use scripts as they work with their customers. This is a major pet...

Yesterday I emailed the company that makes the thermostat used in our house. It’ s big company, a major player...

Logically we know when customers complain, they’re giving us useful information. But emotionally we don’t...

You might call it a brand promise. You might call it your Customer Service Standards. Some companies call it a...