Category: Social Media & Customer Service

Last month I wrote about an article that suggests social media is driving growth in customer service jobs. ...

My work focuses a little on getting new customers and a lot on getting them to come back. I believe the best marketing...

Today, Erik Qualman, at ClickZ, published his proposed list of social media thought leaders. It lays out his plan...

In 2006, while writing an article for AllBusiness.com, I discovered Google had about 39,000 listings for the...

Often my conversations with people make me think we’re facing a growing technology divide. One group of my...

Customer evangelism is something big companies and marketing consultants have talked about for years. Too often...

About two-thirds of the times we write about a specific company, we get a comment or some sort of feedback from...

After looking at the trend data yesterday from Indeed.com, I ran across a post that also referenced customer...

If you want to deliver good great Amazing customer service, the first thing you need to know is what your...

More and more customers are going online before AND after they do business with a company. They’re getting...