Category: Social Media & Customer Service

One of the biggest challenges any business organization faces is knowing what their customers want. It’s...

A lot of companies make their employees use scripts as they work with their customers. This is a major pet...

Yesterday I emailed the company that makes the thermostat used in our house. It’ s big company, a major player...

Logically we know when customers complain, they’re giving us useful information. But emotionally we don’t...

You might call it a brand promise. You might call it your Customer Service Standards. Some companies call it a...

A great way to serve your customers is to engage them. Get to know them. Learn who they are, what they think and...

Here is your Daily Dose of Amazing Service: Engage your customers by having fun And here are some...

Here is your Daily Dose of Amazing Service: Know what your customers want And here are some additional...

More and more companies are using social media tools, like Twitter, to engage and serve their customers better....

Here is your Daily Dose of Amazing Service: Connect with your customers And here are some additional thoughts...