Category: Social Media & Customer Service

Mitch Joel hates it when you say “Web 2.0“. I know. He told me. Okay, he didn’t actually tell me in...

Recently my friends Chip Bell and John Patterson shared with me this story of amazing service. It’s from their...

Chris Garrett wrote a post a while ago about being real vs. phony. Here’s what he says about real...

For years I have been preaching the gospel of customer service: Good customer feedback can increase...

Our friends at Dictionary.com define the word communicate this...

Local businesses can do themselves a big favor by using the free yet effective internet marketing tool called...

If you use social media to connect with your customers you probably have a similar lament as many of us. It takes...

Last month I wrote about an article that suggests social media is driving growth in customer service jobs. ...

My work focuses a little on getting new customers and a lot on getting them to come back. I believe the best marketing...