Twitter Gaining Street Cred as a Customer Service Too
Many of us early adopters have experienced the power of Twitter as a customer service tool. Whether you just...
Category: Social Media & Customer Service
AOL Tops in Customer Service, aka the “Best of a Bad Bunch”
In a recent report published by Forrester, AOL earned the top score among the USA’s largest Internet Service...
For More Loyal Customers, Talk to Them
Travel pro Chris Elliot informs us that Virgin Airlines has rescinded their fuel surcharges. Bravo! Good move...
Customer Service Conference: The Customer & Loyalty World Show
SCG:QI, an integrated business research company with expertise in analyzing customer perceptions in social and...
