Category: Social Media & Customer Service

Yesterday I emailed the company that makes the thermostat used in our house. It’ s big company, a major player...

Logically we know when customers complain, they’re giving us useful information. But emotionally we don’t...

You might call it a brand promise. You might call it your Customer Service Standards. Some companies call it a...

A great way to serve your customers is to engage them. Get to know them. Learn who they are, what they think and...

Here is your Daily Dose of Amazing Service: Engage your customers by having fun And here are some...

Here is your Daily Dose of Amazing Service: Know what your customers want And here are some additional...

More and more companies are using social media tools, like Twitter, to engage and serve their customers better....

Here is your Daily Dose of Amazing Service: Connect with your customers And here are some additional thoughts...

Social media products and websites continue to gain popularity in use and value in connecting people. Almost...

Twitter has become a hot topic in the online world and many companies are using Twitter to...