Category: People & Relationships

Sometimes people who focus on improving customer service forget that the lessons apply to everyone. This includes...

Here is your Daily Dose of Amazing Service: We choose our attitudes and our actions And here are some...

Here is your Daily Dose of Amazing Service: Your first contact sets the bar for customer expectations And...

Here is your Daily Dose of Amazing Service: Be unusually good every time And here are some additional...

Here is your Daily Dose of Amazing Service: Know your purpose And here are some additional thoughts on...

If you’ve read much of my work, you know a big part of what I preach is that Amazing customer service...

Here’s an easy way to spot a successful organization. When you do business with someone observe how they...

Too many managers think they can plan and script and train employees how to handle every customer situation....

Here is your Daily Dose of Amazing Service: Treat everyone well And here are some additional thoughts on...