Category: People & Relationships

Over the past few years I’ve been lucky. I have been reminded of the most important thing we can all do to be...

There I was, standing in the Burnsville Post Office, staring at a pile of work. I had 21 books to mail that each...

Here’s a perfect example of why companies should hire smart people who care. Recently an AT&T...

A foundation of my philosophy (in business and in the rest of my life) is that we need to treat everyone well....

Little things make all the difference in customer service. They can contribute to a positive and memorable...

I remember when we were kids. We’d play all kinds of games. And when one kid pushed things too far (playing...

Sometimes people who focus on improving customer service forget that the lessons apply to everyone. This includes...

Here is your Daily Dose of Amazing Service: We choose our attitudes and our actions And here are some...

Here is your Daily Dose of Amazing Service: Your first contact sets the bar for customer expectations And...

Here is your Daily Dose of Amazing Service: Be unusually good every time And here are some additional...