Category: People & Relationships

A foundation of my philosophy (in business and in the rest of my life) is that we need to treat everyone well....

Little things make all the difference in customer service. They can contribute to a positive and memorable...

I remember when we were kids. We’d play all kinds of games. And when one kid pushed things too far (playing...

Sometimes people who focus on improving customer service forget that the lessons apply to everyone. This includes...

Here is your Daily Dose of Amazing Service: We choose our attitudes and our actions And here are some...

Here is your Daily Dose of Amazing Service: Your first contact sets the bar for customer expectations And...

Here is your Daily Dose of Amazing Service: Be unusually good every time And here are some additional...

Here is your Daily Dose of Amazing Service: Know your purpose And here are some additional thoughts on...

If you’ve read much of my work, you know a big part of what I preach is that Amazing customer service...

Here’s an easy way to spot a successful organization. When you do business with someone observe how they...