People & Relationships Here’s the most important secret to success Amazing Service GuyMay 8, 2022 Over the past few years I’ve been lucky. I have been reminded of the most important thing we can all do to be...
People & Relationships Here is what real service looks like (and why it matters) Amazing Service GuyMarch 16, 2022 There I was, standing in the Burnsville Post Office, staring at a pile of work. I had 21 books to mail that each...
People & Relationships AT&T customer service employee saves customer’s life Amazing Service GuyFebruary 26, 2022 Here’s a perfect example of why companies should hire smart people who care. Recently an AT&T...
People & Relationships What might happen if you treated everyone well? Amazing Service GuyDecember 23, 2021 A foundation of my philosophy (in business and in the rest of my life) is that we need to treat everyone well....
People & Relationships In Customer Service the Little Things are Big Amazing Service GuyDecember 20, 2021 Little things make all the difference in customer service. They can contribute to a positive and memorable...
People & Relationships Airlines to customers: Stop complaining or we’ll pack up and go home! Amazing Service GuyNovember 30, 2021 I remember when we were kids. We’d play all kinds of games. And when one kid pushed things too far (playing...
People & Relationships What kind of customer are you? Amazing Service GuySeptember 21, 2021 Sometimes people who focus on improving customer service forget that the lessons apply to everyone. This includes...
People & Relationships We choose our attitudes and our actions Amazing Service GuySeptember 15, 2021 Here is your Daily Dose of Amazing Service: We choose our attitudes and our actions And here are some...
People & Relationships Your first contact sets the bar for customer expectations Amazing Service GuySeptember 6, 2021 Here is your Daily Dose of Amazing Service: Your first contact sets the bar for customer expectations And...
People & Relationships Be unusually good every time Amazing Service GuyJuly 16, 2021 Here is your Daily Dose of Amazing Service: Be unusually good every time And here are some additional...