Category: Improve Customer Service

Today a trial in Duluth, MN (USA) continues. It’s a trial that, IMHO, should never have started. For...

“Care more than others think wise. Risk more than others think safe. Dream more than others think practical....

Very soon (46  days to be exact) we will begin Customer Service Week. This is an opportune time for you to show...

Listening is about trust and respect and involvement and information sharing more than it is about...

Customer Retention Tip: Ask your customers what they want. This is different than what they expect. What...

It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the...

Nothing is ever lost by courtesy. It is the cheapest of pleasures, costs nothing, and conveys much. It pleases...

Here is your Daily Dose of Amazing Service: Use grit to improve your customer service delivery And here...

In my world customer service is a high priority. It’s easy to argue that it’s never been more important....

“Make it easy for your customers to talk to you.” -Kevin StirtzAuthor of: More Loyal Customers: 21...