Category: Improve Customer Service

The headline of this post comes from a blog post by my friend Brian Carroll. His post describes a conversation he...

Recently I was at a youth mentoring conference. One of the topics we found ourselves discussing was how...

It seems natural customer loyalty would follow good service. If you get what you want and you are treated right,...

Several times a year I get a CD from a well-known PR consultant. She is a very aggressive and consistent promoter...

Every business exists to help people accomplish something. If we fail at that then our business will not be...

Every company is (or should be) concerned about how they serve their customers. But many company leaders and...

The biggest reason we don’t accomplish what we want in our businesses (and, in our personal lives) is we’re not...

Just about every company wants more loyal customers. Many think the way to increase loyalty is with bribes. Not...

Earlier this year I was talking with a business owner about his company’s business planning. He had spent a...

The only way to have a healthy, sustainable business is to be a good leader for your employees. You need them to run...