Category: Improve Customer Service

On an all-too-frequent basis, I get emails like this: Do you wish you could increase your online...

As customers, we understand prices on most things we buy tend to go up over time. It’s part of the cost of...

Amazing Service Rule# 13: “Ask open-ended questions.” One of the most important ways we serve our...

I was at a meeting last week where a man I respect used the term “all in”. He used it in a relevant, powerful...

I’m usually not a fan of ad campaigns. But I do like Microsoft’s new ad campaign for Windows 7, “Made by...

When discussing a recent national security issue, President Obama offered a useful lesson for anyone who works...

Here is your Daily Dose of Amazing Service: Don’t hide important information And here are some additional...

Amazing Customer Service Rule #17 Be easy to work with. We have policies and procedures. We have rules...

Here is your Daily Dose of Amazing Service: Only ask for what you need And here are some additional...

Since I’ve been beating the customer service drum lately I should point you to a useful post about how good...