Category: Improve Customer Service

Jim Logan, chief marketing guru at TeamLogan.com had some useful comments recently about interruption marketing...

Communication is the surest path to delivering Amazing service to our customers. But it’s often harder than we...

Amazing Customer Service Rule# 38: Always give them something. One of the biggest challenges when serving our...

Here’s a quick and easy way to have better experiences when you help your customers. This is especially useful...

On an all-too-frequent basis, I get emails like this: Do you wish you could increase your online...

As customers, we understand prices on most things we buy tend to go up over time. It’s part of the cost of...

Amazing Service Rule# 13: “Ask open-ended questions.” One of the most important ways we serve our...

I was at a meeting last week where a man I respect used the term “all in”. He used it in a relevant, powerful...

I’m usually not a fan of ad campaigns. But I do like Microsoft’s new ad campaign for Windows 7, “Made by...

When discussing a recent national security issue, President Obama offered a useful lesson for anyone who works...