Category: Improve Customer Service

A favorite place for my wife and I to go on weekends is the Mall of America (or as we like to call it: “MOA”)....

One of the best ways for a local businesses to increase customer loyalty is to get steady, positive reviews for...

Over 9 million times every month, someone does a Google search on the word “trust”. Google Trends shows a...

The idea of motivating employees to excel is as old as any topic in business. And some people would argue that...

Over the past few decades we have seen technology replace more and more people as we buy and use the things that...

There’s an old funny accurate cartoon that shows a king sending away a salesman because the king is facing an...

A few years ago AOL became the poster child for a special kind of customer abuse when a customer recorded his...

The headline of this post comes from a blog post by my friend Brian Carroll. His post describes a conversation he...

Recently I was at a youth mentoring conference. One of the topics we found ourselves discussing was how...

It seems natural customer loyalty would follow good service. If you get what you want and you are treated right,...