Category: Improve Customer Service

Smart companies today are connecting better with their customers. Rather than focusing on how to cut costs they...

Here is your Daily Dose of Amazing Service: Get back to the basics And here are some additional thoughts...

Here’s why so many companies have a customer retention problem. Ironically, this customer service example is from...

Here is your Daily Dose of Amazing Service: Ask open-ended questions And here are some additional...

Here is your Daily Dose of Amazing Service: Match your actions and attitude And here are some additional...

Here is your Daily Dose of Amazing Service: Motivate yourself to deliver Amazing Customer Service And...

Here is your Daily Dose of Amazing Service: It’s okay to say “no” And here are some additional...

Here is your Daily Dose of Amazing Service: Put yourself in their shoes And here are some additional...

Remember the old motels where you drive up and park in front of your room? A few years ago, my wife and I had the...

Here is your Daily Dose of Amazing Service: Assure your customers And here are some additional thoughts...