Category: Improve Customer Service

Every once in a while I'll hear certain colleagues of mine complain about their 9 - 5 schedules from Monday - Friday....

Here is your Daily Dose of Amazing Service:   To improve customer service coach your peers And...

Too often we get so busy and focused managing our businesses that we forget life is supposed to be fun. I’m as...

No matter how loyal our customers are, we can never stop improving how we serve them. Because things change....

Leadership is what every organization needs and so few have inadequate supply. Part of leadership is what the...

Slogans are worthless as a marketing tool. It’s not their fault. It’s because we’re asking them to do...

By now most of us have heard of the two Boy Scout leaders who re-arranged part of a National Park in...

I once had a boss who told us to never return phone calls right away. He said if you return a call too...

 Here’s a creative way to keep customers from complaining. As you watch this video you’ll probably say to...

Last week I was interviewed by Daniel Bortz, a writer for Entrepreneur.com. He asked my opinion on some things...