Category: Improve Customer Service

There are substantial benefits for companies that improve their customer service. The good news is you don’t...

“Customer service is everyone’s job.” -Kevin StirtzAuthor of:  More Loyal Customers: 21 Real World...

Too many managers think they can plan and script and train employees how to handle every customer situation....

You know you’ve wanted to. We all have. “You want customer service, I’ll give you customer...

T-Mobile vs. the customer: Round two (the change-up) This is second in a miniseries describing my...

This is the third in a short series of posts detailing my experience as a T-Mobile customer. My goal was to...

This is the fourth in a series of articles that detail my recent experience as a T-Mobile customer. As an 8 year...

Jeff Gitomer is best known to many as a sales guru but his message is equally important to anyone who wants to...

Kevin’s Amazing Customer Service rule# 27: Remember What You Control (And What You Don’t) This has...

Kevin’s Amazing Customer Service rule# 14: Be an Amazing Listener In a survey my company did...