Category: Improve Customer Service

Sometimes things happen just as we want them to. But often we get better results if we plan the changes we want....

This is second in a miniseries describing my experience with T-Mobile as I try to upgrade my phone without paying...

I have read that customer churn in the wireless telecom industry ranges from 10% to 67% with an accepted industry...

Sometimes you can keep customers coming back by sending them away. After the holidays, one of our readers sent...

Jim Logan, chief marketing guru at TeamLogan.com had some useful comments recently about interruption marketing...

Communication is the surest path to delivering Amazing service to our customers. But it’s often harder than we...

Amazing Customer Service Rule# 38: Always give them something. One of the biggest challenges when serving our...

Here’s a quick and easy way to have better experiences when you help your customers. This is especially useful...

On an all-too-frequent basis, I get emails like this: Do you wish you could increase your online...

As customers, we understand prices on most things we buy tend to go up over time. It’s part of the cost of...