Category: Improve Customer Service

Several times a year I get a CD from a well-known PR consultant. She is a very aggressive and consistent promoter...

Every business exists to help people accomplish something. If we fail at that then our business will not be...

Every company is (or should be) concerned about how they serve their customers. But many company leaders and...

The biggest reason we don’t accomplish what we want in our businesses (and, in our personal lives) is we’re not...

Just about every company wants more loyal customers. Many think the way to increase loyalty is with bribes. Not...

Earlier this year I was talking with a business owner about his company’s business planning. He had spent a...

The only way to have a healthy, sustainable business is to be a good leader for your employees. You need them to run...

In 2008, the president of Brazil signed a decree (number 6.523) that defines customer service standards for companies...

One of the best ways to keep customers coming back more often is by living the old Boy Scout motto: Be...

Don’t insult your customers. I know this sounds pretty obvious. Why would any of us insult our customers...