Category: Improve Customer Service

 Here’s a creative way to keep customers from complaining. As you watch this video you’ll probably say to...

Last week I was interviewed by Daniel Bortz, a writer for Entrepreneur.com. He asked my opinion on some things...

Customer service is vital to the survival of any business, as it is your chance to listen to your customers and...

Having a well thought out customer service strategy is essential when developing a business plan. Large...

In this video, Ross Shafer talks about an amazing customer experience he had at a well known hotel brand. The...

My friend Jim Logan called me the other day. He was excited about a book he had just finished. It’s the...

“When you eat fruit think of the person who planted the tree.”   -Vietnamese...

 It’s finally here! Customer Service Week is upon us once again.  Every year it gets bigger and better.  I...

The economic impact an event like the Republican National Convention has on a host city is tremendous. But if the...