Category: Improve Customer Service

Here is your Daily Dose of Amazing Service: Customers are more important than cash registers And here are...

Here is your Daily Dose of Amazing Service: Be consistent And here are some additional thoughts on this...

Here is your Daily Dose of Amazing Service: Do the right thing right away And here are some additional thoughts...

Here is your Daily Dose of Amazing Service: Say ‘thank you’ as often as you can And here are some...

One of my favorite movies is a Bill Murray classic: Groundhog Day. I’ll watch anything with Bill Murray but the...

Amazing Service Tip: Do something positive and unexpected When you do something for a customer (or anyone)...

Here is your Daily Dose of Amazing Service: Respect your customer’s opinion And here are some...

Smart companies today are connecting better with their customers. Rather than focusing on how to cut costs they...

Here is your Daily Dose of Amazing Service: Get back to the basics And here are some additional thoughts...

Here’s why so many companies have a customer retention problem. Ironically, this customer service example is from...