Category: Improve Customer Service

Learn to say thank you every time. -Jill Griffin Author of:  Customer Loyalty: How to Earn It, How to...

We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every...

Once again, the ‘Net is abuzz with chatter about a hot new mobile phone product from a well-respected industry...

A sale is not something you pursue, it is something that happens to you while you are immersed in serving your...

Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or...

Here is your Daily Dose of Amazing Service: Focus on solutions for your customer, not dead ends And here...

“Repeat business or behavior can be bribed. Loyalty has to be earned.” -Janet Robinson Related...

“The secret to successful customer service starts with YES!” -Jeffrey GitomerAuthor of: Customer...

“This may seem simple, but you need to give customers what they want, not what you think they want. And, if you...

“Watch your thoughts, for they become words, Choose your words, for they become actions. Understand your...