Category: Improve Customer Service

“Do what you say you are going to do, when you say you are going to do it, in the way you said you were going to...

“Life is change. Growth is optional. Choose wisely.” -Karen Kaiser Clark Related Articles:...

Every once in a while I'll hear certain colleagues of mine complain about their 9 - 5 schedules from Monday - Friday....

Here is your Daily Dose of Amazing Service:   To improve customer service coach your peers And...

Too often we get so busy and focused managing our businesses that we forget life is supposed to be fun. I’m as...

No matter how loyal our customers are, we can never stop improving how we serve them. Because things change....

Leadership is what every organization needs and so few have inadequate supply. Part of leadership is what the...

Slogans are worthless as a marketing tool. It’s not their fault. It’s because we’re asking them to do...

By now most of us have heard of the two Boy Scout leaders who re-arranged part of a National Park in...

I once had a boss who told us to never return phone calls right away. He said if you return a call too...