Best Opening Spiel for Customer Service

Often, customer service agents are faced with the challenge of delivering a professional and enthusiastic greeting, repeatedly, to numerous callers throughout their day. While this ritualistic opening may seem monotonous, it remains an indispensable aspect of the customer service experience. In this article, we delve into the best opening spiels that you can use. We … Read more

Top 10 Scenarios & Sample Script for Customer Service Role Play

Customer service role play is a training exercise used to prepare service representatives for potential conversations with customers. It helps reps become familiar with common customer problems and questions, as well as how to handle situations when they don’t know how to respond. Role playing allows reps to practice and improve their communication skills, providing … Read more

Key Training Objectives of Customer Service

Are you trying to figure out the objectives of customer service training and what elements should be included in an effective program? This article will offer insights into the key objectives of customer service and how they shape training programs. Main Objectives of Customer Service Training 1. Enhance Customer Satisfaction Customer satisfaction is the foundation … Read more

Create a Daily Reminder of Amazing Customer Service

Here is your Daily Dose of Amazing Service: Create a daily reminder of amazing customer service. And here are some additional thoughts on this topic… Delivering amazing customer service is not complicated. It’s something we all know how to do. The real challenge is doing it every time with every customer. Things get in the way. We get … Read more

Here’s a Great Way to Communicate with a Difficult Customer

While traversing the Web recently I found a site I’ll be visiting again frequently.  It’s called Not Always Right.  It’s full of funny customer service examples as told by the employees.  Most of them involve challenging (and often unintentionally funny) customers. Here’s one I especially like: Customer: “Excuse me, do you sell baked chicken here?”Employee: … Read more