Category: Customer Service Skills

Today my company published a new report on customer service. It’s called: “The State of Customer Service”...

Last week I got a call from a hotel employee confirming the headcount for an event I was responsible for....

From Freep.com comes this bit of news: “Credit card crackdown hits in 2010″ but the subtitle tells the...

Yesterday a massive fire engulfed a large apartment complex in my city. While firefighters from 6...

 Here’s an interesting note from MarketWatch. They report that almost two-thirds of telecommunications companies...

In my work, I spend a fair amount of time helping people bring change to their companies. That’s what improving...

 Yesterday while listening to NPR I heard a discussion about tipping trends for service people. A part of the...

Much has been said about the value and importance of customer loyalty. Intuitively we know it’s (usually)...

Kevin Stirtz’s Amazing Customer Service Rule #1: “Remember why you’re here.” We all get busy in our...

Kevin Stirtz’s Amazing Customer Service Rule #23 Never leave them wondering. I call my insurance company...