Make a Promise to your Customers Then Keep It
A foundation of Amazing Service is making a promise to your customers. I call this your Unified Message but...
Category: Customer Service Skills
Survey Coaching Can Ruin a Good Customer Relationship
Recently we bought a new Mazda. I’ve always liked the Mazda brand because they understand their...
Twitter Beats Customer Support at Comcast
Yesterday while surfing the web I noticed it was very slow. So I did a little research and discovered the...
We Always Have Choice to Deliver Amazing Service
“Happiness is not by chance, but by choice.” - Jim Rohn A while ago I was talking with some...
Companies Still Need to Improve Service Says New Report
Today my company published a new report on customer service. It’s called: “The State of Customer Service”...
Little Things Make the Difference
Last week I got a call from a hotel employee confirming the headcount for an event I was responsible for....
Credit Card Customers Finally Get Heard
From Freep.com comes this bit of news: “Credit card crackdown hits in 2010″ but the subtitle tells the...
This Company Cares About Their Customers
Yesterday a massive fire engulfed a large apartment complex in my city. While firefighters from 6...
Communications Companies Failing at Communicating with Customers
Here’s an interesting note from MarketWatch. They report that almost two-thirds of telecommunications companies...
A Lesson On Changing Your Organization
In my work, I spend a fair amount of time helping people bring change to their companies. That’s what improving...
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