Category: Customer Service Skills

 New years are wonderful because they give us the ability to improve, to learn from our experience and then start...

Last week I was reminded of how expertly and efficiently a company could drive away a new customer. It was...

In a recent article on airline performance and  customer service, the author cites the 19th annual Airline...

Last night my wife and I watched some of the best hockey I’ve seen in years. At the urging of two of our nieces...

Earlier,  I wrote about a hotel where the staff routinely lied to their customers.  They misled them by booking...

While traversing the Web recently I found a site I’ll be visiting again frequently.  It’s called Not...

A friend shared his recent experience with his bank . A  few days ago, he had made a bunch of...

A foundation of Amazing Service is making a promise to your customers.  I call this your Unified Message but...

Recently we bought a new Mazda. I’ve always liked the Mazda brand because they understand their...

Yesterday while surfing the web I noticed it was very slow. So I did a little research and discovered the...