Category: Customer Service Skills

While traversing the Web recently I found a site I’ll be visiting again frequently.  It’s called Not...

A friend shared his recent experience with his bank . A  few days ago, he had made a bunch of...

A foundation of Amazing Service is making a promise to your customers.  I call this your Unified Message but...

Recently we bought a new Mazda. I’ve always liked the Mazda brand because they understand their...

Yesterday while surfing the web I noticed it was very slow. So I did a little research and discovered the...

Today my company published a new report on customer service. It’s called: “The State of Customer Service”...

Last week I got a call from a hotel employee confirming the headcount for an event I was responsible for....

From Freep.com comes this bit of news: “Credit card crackdown hits in 2010″ but the subtitle tells the...

Yesterday a massive fire engulfed a large apartment complex in my city. While firefighters from 6...