Category: Customer Service Skills

Recently we had a new water softener and heater installed.  And though I enjoy the good feeling I get from...

A while back I attended a seminar geared toward helping us manage change better in our organizations. One of the...

Last week AT&T showed why you should hire people who care. Their customer service employee literally saved her...

Our Amazing customer service resource for this week is a post at the Toilet Paper Entrepreneur called: “60...

Last weekend I spoke at the Ensemble Travel Group 2009 International Conference. It was held at the Fairmont Banff...

One of the best ways to increase revenue and profits in a tough economy is to get more new customers who are...

Here is your Daily Dose of Amazing Service: Be or know the go to person. And here are some additional...

Many companies are focused on their customers. They LOVE their customers. Just ask them. They’ll tell you how...

Here is your Daily Dose of Amazing Service: Don’t try to be perfect And here are some additional...

Here is your Daily Dose of Amazing Service: Focus on what you control. Don’t worry about the rest. And...