Category: Customer Service Skills

 Here is your Daily Dose of Amazing Service: Make your customers happy. And here are some additional thoughts...

Here is your Daily Dose of Amazing Service: Create a customer service log or journal And here are some...

Here is your Daily Dose of Amazing Service: Always Remember: Customer Service is Everyone’s Job And...

 New years are wonderful because they give us the ability to improve, to learn from our experience and then start...

Last week I was reminded of how expertly and efficiently a company could drive away a new customer. It was...

In a recent article on airline performance and  customer service, the author cites the 19th annual Airline...

Last night my wife and I watched some of the best hockey I’ve seen in years. At the urging of two of our nieces...

Earlier,  I wrote about a hotel where the staff routinely lied to their customers.  They misled them by booking...

While traversing the Web recently I found a site I’ll be visiting again frequently.  It’s called Not...

A friend shared his recent experience with his bank . A  few days ago, he had made a bunch of...