Category: Customer Service Skills

Kevin Stirtz’s Amazing Customer Service Rule #1: “Remember why you’re here.” We all get busy in our...

Kevin Stirtz’s Amazing Customer Service Rule #23 Never leave them wondering. I call my insurance company...

At some level we’re all grateful for our customers. Because we know without them we would not have a...

This morning I read a surprising story in my hometown newspaper, the Minneapolis StarTribune. A Target...

Last week I read an article about people called “high-milers”. These folks go to great lengths to get amazing...

Kevin’s Amazing Customer Service Rule #30: Thank your customersThanksMerciDankeMasumaGa...

 Kevin’s Amazing Customer Service rule# 31: Respect your customer’s opinion.Our customers come to...

Challenging economic times can be scary. Every day we hear news about layoffs, company closings, mortgage...

 Kevin Stirtz’s Amazing Customer Service Rule #44 Do something extra. One of the easiest and fastest ways...

Kevin’s Amazing Customer Service Rule# 16: “Discover what your customers want.” I admit, this seems...