Category: Customer Service Skills

Last weekend I spoke at the Ensemble Travel Group 2009 International Conference. It was held at the Fairmont Banff...

One of the best ways to increase revenue and profits in a tough economy is to get more new customers who are...

Here is your Daily Dose of Amazing Service: Be or know the go to person. And here are some additional...

Many companies are focused on their customers. They LOVE their customers. Just ask them. They’ll tell you how...

Here is your Daily Dose of Amazing Service: Don’t try to be perfect And here are some additional...

Here is your Daily Dose of Amazing Service: Focus on what you control. Don’t worry about the rest. And...

When a customer is speaking it’s not just an opportunity for them to explain something. They might also be...

One of best ways to teach customer service (or any behavior) is with role modeling. When you, as a leader, show...

I’ve had a theory for a while about how many companies handle customer complaints. I call it the “do only as...

Here is your Daily Dose of Amazing Service: Treat your customers like special guests And here are some...