Category: Customer Service Skills

Despite all the bad news we hear in the media, there are good things happening in our economy. You just have to...

A couple months ago I was managing an event for a nonprofit I work with. Prior to the event our speaker indicated...

Today I was part of a panel discussion on BlogTalkRadio where we discussed which is more important: “Focus on...

Today’s lesson on customer service comes from an unexpected source: Donald Trump and his show, “The...

Recently my wife and I stayed at a hotel in Duluth. We had fun but one experience remains in my memory more than...

Recently we had a new water softener and heater installed.  And though I enjoy the good feeling I get from...

A while back I attended a seminar geared toward helping us manage change better in our organizations. One of the...

Last week AT&T showed why you should hire people who care. Their customer service employee literally saved her...

Our Amazing customer service resource for this week is a post at the Toilet Paper Entrepreneur called: “60...

Last weekend I spoke at the Ensemble Travel Group 2009 International Conference. It was held at the Fairmont Banff...