Customer Service News Gallery Furniture Succeeds with Customer Service Amazing Service GuyNovember 20, 2018 Here’s a new video featuring comments from Steve Salazar, of Gallery Furniture, a big furniture store in Houston,...
Customer Service News Dell’s Steve Schuckenbrock Discusses Customer Service (Sort of) Amazing Service GuyOctober 30, 2018 (Note: This interview was done by ComputerWorld. Schuckenbrock was CIO of Dell at the time of the...
Customer Service News How Would Your Phone Calls Look in Person? Amazing Service GuyOctober 18, 2018 We all know what the typical customer service call center experience is like. It’s so entrenched in our culture,...
Customer Service News Amazing Service Guy Named Top 25 Author by CustomerThink.com Amazing Service GuyOctober 9, 2018 The nice people at CustomerThink.com have listed me as one of their Top 25 Authors! This group of...
Customer Service News Amazing Service Guy on Blog Talk Radio Amazing Service GuySeptember 22, 2018 On March 5, I will be participating in a panel discussion on Blog Talk Radio. It’s called:...
Customer Service News Lowes Knows Customer Service Amazing Service GuySeptember 3, 2018 While surfing YouTube, I found this video about customer service at Lowes. It shows how Lowes sees customer...
Customer Service News How Do You Motivate Employees? Amazing Service GuyAugust 28, 2018 The idea of motivating employees to excel is as old as any topic in business. And some people would argue that...
Customer Service News Perkins Goes The Extra Mile To Create Customer Loyalty Amazing Service GuyAugust 27, 2018 For the past 6 years (maybe more) a group of us have gotten together every Saturday morning for breakfast. In...
Customer Service News Customer Service Conference to Focus on Loyalty and Retention Amazing Service GuyAugust 19, 2018 In March, the Multi-Channel Virtual Contact Center Conference will be held. As a virtual conference it will...
Customer Service News Cyber Monday Customer Service – Did it meet your expectations? Amazing Service GuyAugust 9, 2018 Cyber Monday and Black Friday. By now we have all heard stories about how crazy these shopping days can...