Category: Customer Service News

This fall I will be speaking at three business conference. They are open to the public and the registration...

I have published a free resource useful for anyone who wants to improve customer service in their...

This video does a good job showing the Starbucks experience. How does your company compare? Related...

Just got an email from RightNow Technologies regarding their upcoming live webcast. It’s called: “Ten...

Next week I will expand my geographic and cultural horizons – a lot. I will be conducting a 2-day seminar in...

I had a fun conversation today with Barbara Weltman on her show, “Build Your Business Radio” which airs weekly...

Here’s some fun news. Recently I have been named a Top Ten Customer Service Author on one of the...

Recently, BusinessWeek rolled out their list of top companies ranked by customer service. There were a few yawns...

This week I am (once again) hosting the Customer Service Carnivale. And, because it’s Memorial Day, here’s a...