Category: Customer Service News

I talk and write a lot about giving our customers what they want. Because if we fail to give them what they want...

Welcome to the June 22 edition of the Customer Service Carnivale. This week we have contributions from across the...

One of the best ways to keep your customers coming back and get more referrals is to give your customers a great...

We know going the extra mile in customer service can help us do a better job and keep customer coming back....

Part of serving your customers well is giving them a positive and memorable experience. In fact that’s the...

(Note: This interview was done by ComputerWorld. Schuckenbrock was CIO of Dell at the time of the...

We all know what the typical customer service call center experience is like. It’s so entrenched in our culture,...

On March 5,  I will be participating in a panel discussion on Blog Talk Radio. It’s called:...