Category: Customer Service News

 In March, the Multi-Channel Virtual Contact Center Conference will be held. As a virtual conference it will...

Cyber Monday and Black Friday. By now we have all heard stories about how crazy these shopping days can...

A few weeks ago I got a call from Barbra Horowitz. Barbra is a personal stylist who works with celebrities and...

Get out your calendars. next week I am speaking to a group of medical professionals who are also entrepreneurs....

 This summer I’ve had fun. My newest client happens to be the host organization for one of the largest events in...

This fall I will be speaking at three business conference. They are open to the public and the registration...

I have published a free resource useful for anyone who wants to improve customer service in their...

This video does a good job showing the Starbucks experience. How does your company compare? Related...

Just got an email from RightNow Technologies regarding their upcoming live webcast. It’s called: “Ten...