Category: Customer Service News

We hear a lot about customer experience and going the extra mile for our customers. And these are good things....

One of the principles of Amazing Customer Service is to talk with your customers. So I do this. Since my...

We all have bad days. You know them. The days we’d rather just stay home. Or be anywhere but at work. It’s...

I talk and write a lot about giving our customers what they want. Because if we fail to give them what they want...

Welcome to the June 22 edition of the Customer Service Carnivale. This week we have contributions from across the...

One of the best ways to keep your customers coming back and get more referrals is to give your customers a great...

We know going the extra mile in customer service can help us do a better job and keep customer coming back....

Part of serving your customers well is giving them a positive and memorable experience. In fact that’s the...

(Note: This interview was done by ComputerWorld. Schuckenbrock was CIO of Dell at the time of the...