Customer Service News Archives - Improve Customer Service Skills

This Employee Understands the Extra Mile

We know going the extra mile in customer service can help us do a better job and keep customer coming back....

Part of serving your customers well is giving them a positive and memorable experience. In fact that’s the...

Here’s a new video featuring comments from Steve Salazar, of Gallery Furniture, a big furniture store in Houston,...

(Note: This interview was done by ComputerWorld. Schuckenbrock was CIO of Dell at the time of the...

We all know what the typical customer service call center experience is like. It’s so entrenched in our culture,...

The nice people at CustomerThink.com have listed me as one of their Top 25 Authors! This group of...

On March 5, I will be participating in a panel discussion on Blog Talk Radio. It’s called:...

While surfing YouTube, I found this video about customer service at Lowes. It shows how Lowes sees customer...

The idea of motivating employees to excel is as old as any topic in business. And some people would argue that...

For the past 6 years (maybe more) a group of us have gotten together every Saturday morning for breakfast. In...

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