Category: Customer Service News

We all know what the typical customer service call center experience is like. It’s so entrenched in our culture,...

On March 5,  I will be participating in a panel discussion on Blog Talk Radio. It’s called:...

While surfing YouTube, I found this video about customer service at Lowes. It shows how Lowes sees customer...

The idea of motivating employees to excel is as old as any topic in business. And some people would argue that...

For the past 6 years (maybe more) a group of us have gotten together every Saturday morning for breakfast. In...

 In March, the Multi-Channel Virtual Contact Center Conference will be held. As a virtual conference it will...

Cyber Monday and Black Friday. By now we have all heard stories about how crazy these shopping days can...

A few weeks ago I got a call from Barbra Horowitz. Barbra is a personal stylist who works with celebrities and...

Get out your calendars. next week I am speaking to a group of medical professionals who are also entrepreneurs....