Miss Manners: Navigating the Perplexing Conundrums of Modern Etiquette

Issues of Misgendering in Customer Service In an era of expanding gender awareness, an intriguing issue has arisen: customer service representatives sometimes misgender customers during phone interactions. A case in point is Rosalind, a woman with a deep voice and a direct manner of speaking. Despite having a traditionally female first name, she is often … Read more