Category: Customer Service News

Monday October 7 is the launch day for National Customer Service Week 2013. This international event started 29...

Stop doing what does not work This is no ordinary recession we’re in. Our media loves to talk about how...

When it seems all we hear is bad news, it can be easy for us to join in the chorus. It can seem natural to...

In the world of customer loyalty we usually look at how can the company (and their employees) do the right...

Recently we reported on the president of Brazil’s decree that companies operating in his country will meet...

Recently new legislation was passed that requires restaurant companies with 20 or more locations to publish...

Here’s a web resource that has useful customer service information, and a whole lot more. Actually it has over...

Three Florida legislators have proposed a bill that would require restaurants to list calorie counts on their...

When talking with business owners and managers, the topic of cash incentives arises every now and then.  Some...

About 15 years ago a bright guy from Minnesota started building a website to help people manage their...