Category: Customer Service News

When talking with business owners and managers, the topic of cash incentives arises every now and then.  Some...

About 15 years ago a bright guy from Minnesota started building a website to help people manage their...

Signs of economic recovery are all around us. But we still hear employment is weak and lagging.  So, in the...

With the exception of web self-service, all business sectors dropped in multi-channel customer service, according...

This week’s Amazing Customer Service Resource is as useful as it is fun.  It’s the brainchild of Guy Kawsaki...

In the movie, License to Wed, there’s a funny scene that offers a useful customer service lesson.  A reluctant...

When I was a kid, a local car dealer had long-running advertising campaign centered on the tagline: “A better...

A friend of mine helped me today. I had a minor decision to make yet I found myself stuck. So I asked her for...

A lot of people think Toyota has a quality problem these days. But I would say their biggest problem is a...

We’re getting close to the end of 2008. And what a memorable year it has been. Of the many things I’ll...