Category: Customer Service News

In the world of customer loyalty we usually look at how can the company (and their employees) do the right...

Recently we reported on the president of Brazil’s decree that companies operating in his country will meet...

Recently new legislation was passed that requires restaurant companies with 20 or more locations to publish...

Here’s a web resource that has useful customer service information, and a whole lot more. Actually it has over...

Three Florida legislators have proposed a bill that would require restaurants to list calorie counts on their...

When talking with business owners and managers, the topic of cash incentives arises every now and then.  Some...

About 15 years ago a bright guy from Minnesota started building a website to help people manage their...

Signs of economic recovery are all around us. But we still hear employment is weak and lagging.  So, in the...

With the exception of web self-service, all business sectors dropped in multi-channel customer service, according...

This week’s Amazing Customer Service Resource is as useful as it is fun.  It’s the brainchild of Guy Kawsaki...